RETURNS & EXCHANGES
All sales are final. Please verify the correct item size has been selected before completing the checkout process. No refunds or exchanges will be offered.
WHERE DO YOU SHIP TO?
We’d love to ship to the moon, but we ship exclusively in United States.
WHEN WILL I RECEIVE MY ORDER?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Shipping time depends on your location but can be estimated to arrive within 3–4 business days.
WHAT DO I DO IF I RECEIVED AN INCORRECT OR DAMAGED ITEM?
If you have received an incorrect or damaged item, please contact email@example.com within 5 business days of receiving the incorrect item. Please include a photo of the incorrect item with your email correspondence. If not reported within 5 business days, a replacement/refund will not be issued.
MY PACKAGE WAS LOST IN TRANSIT. WHAT CAN I DO?
For packages lost in transit, all claims must be submitted no later than 5 business days after the estimated delivery date. Contact firstname.lastname@example.org to submit a claim. Make sure to include your order number in the subject line. Claims deemed an error on our part are covered at our expense.
CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately, we are unable to change orders or cancel orders once they have been processed.
HOW DO I BECOME AN AMBASSADOR FOR STOCK STREETWEAR?
Unfortunately, at this time we are not accepting applications to become an ambassador for our brand. However, you may contact us at email@example.com if you are interested becoming an ambassador; we’d love to hear from you!
STILL HAVE QUESTIONS?
Please email firstname.lastname@example.org with any questions or assistance you may need. We will respond to all inquiries as soon as we can, in the order in which they were received. Please do not send multiple emails as this will place you at the end of the queue.
Please keep in mind that our online customer service hours are on business days from 9:00 am to 5:00 pm PST. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Please note that our social media platforms (including DMs) are not monitored by customer service representatives and are unable to help with customer service related issues.